Billing

You will receive your electricity bill directly from Keppel Electric. It will reflect your electricity charges based on your plan and the electricity usage provided to Keppel Electric by SP Group, the sole licensed meter reader for all Residential and Business consumers in Singapore.

Separately, you will continue to receive bills from SP Group for other utilities such as water and gas.
You will receive your electricity bill from Keppel Electric around 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.
Cumulative Meters are read by SP Group once every two months. On the month where your meter is not read, SP Group will estimate the month’s electricity consumption based on an Energy Market Authority approved methodology.

Adjustments in your electricity bills reflect the difference in your actual electricity consumption against the estimated electricity consumption for the previous month.
SP Group wires only your electricity consumption to Keppel Electric for billing purposes. Unfortunately, we are unable to view your meter readings without your written consent to Keppel Electric, which we will then submit to SP Group to grant us permission to view your meter readings for a specific month only.
No, as each premise is given a separate MSSL account number, a Keppel Electric account will be created for each premise.
There are many reasons why your electricity bill could be higher than you expected. For example:
  • Recent purchase of new appliances or equipment that might have used more usage
  • Increase in the number of people staying in your house
  • Change in the way you do something in your home which might have consumed more energy
  • During the hotter season from April-August, the average temperature increases and may result in a more frequent usage in air-conditioning
Should you like to switch from receiving paper bills to e-bills or vice versa, please contact our General Enquiry hotline at (65) 6803 3000, or write it to enquiry@keppelelectric.com. Kindly note that paper bills are subjected to a fee of S$2.00/month.

Meter Reading

Most residential premises today use a Cumulative Meter to measure their electricity consumption. Cumulative Meters are read by SP Group once every two months by sending meter readers to your premises to record your electricity usage. On the month where your meter is not read, SP Group will estimate the month’s consumption based on an Energy Market Authority approved methodology.

Smart Meters, otherwise known as Advanced Metering Infrastructure (AMI) Meters are digital meters which allow electricity consumption to be tracked and remotely read at half hourly intervals. Premises with Smart Meters will no longer require manual reading and estimation of electricity consumption.
It is not compulsory to switch to an AMI Meter when signing up with Keppel Electric. Depending on your preferred price plan, you may continue to use your existing meter for our FIXED and DOT price plans.

However, customers on the KNIGHT price plan may consider installing an AMI meter that will track your electricity consumption every half hour. This allows you to track and manage your consumption patterns during peak and off-peak periods. Alternatively, you may also continue to use your existing meter and use a Load Profile, which estimates your electricity consumption throughout the day based on the typical consumption pattern of households in Singapore.
EMA has introduced a one-time installation fee of S$40.00 (before GST) per AMI meter for any newly contestable business consumer or household consumer who has opt to use AMI meters (instead of load profiling meters).
Power is lost when the power is being transmitted from the power plants through SP Power Grid’s transmission and distribution system before it eventually reaches your premise. This is due to heat loss during the step down of power from high voltages to low voltages when power is being transported. The power loss is administered and accounted via the Transmission Loss Factor (TLF) which is regulated by Energy Market Authority.

Keppel Electric bill consumers based on the Loss Adjusted Consumption, which is your metered electricity consumption with the application of the TLF.

Please refer below for a simplified example.

Metered Consumption x TLF = Loss Adjusted Consumption

You may wish to refer to this link for the transmission loss factors for the respective loads. The factors are derived using the methodology approved by the Energy Market Authority.
SP Group is the sole licensed meter reader for all Residential and Business consumers in Singapore. The usage readings will then be wired electronically to Keppel Electric for billing purposes.
SP Group is the sole licensed meter reader for all Residential and Business consumers in Singapore. You may request for your meter(s) to be tested by SP Group. In the event the meter is found to be working according to the Metering Code, SP Group may impose a service fee for the test. Meter accuracy is governed by the Metering Code issued by the Energy Market Authority (EMA). The Metering Code is available on EMA's website at www.ema.gov.sg.

Power Supply

For Residential household purposes:
  • There will not be any disruption to your electricity supply if you retain your existing meter type.
  • There may be a need for temporary disruption to your electricity supply (no more than 30 minutes) if you have opt to switch to an AMI meter. SP Group’s technical representative will advise on the disruption time (if any) on the day of installation.
For Business purposes:
  • There may be a need for temporary disruption to your electricity supply (no more than 30 minutes) if your current rating is less than 100 Amps. SP Group’s technical representative will advise on the disruption time (if any) on the day of installation.
  • There will not be any disruption to your electricity supply if your current rating is greater than 100 Amps.
  • You may contact SP Group at 1800 233 8000 for further enquires.
SP Group maintains the electricity transmission and distribution network. Please contact SP Group at 1800-778 8888 (24-Hr Electricity Service Centre) in the event of any power outage or disruption to your electricity supply.

Security Deposit and Payment

Keppel Electric offers the following payment modes:
  • GIRO (DBS/POSB)
  • GIRO (Other banks)
  • Credit card (Visa & MasterCard)
  • Bill payment via your DBS and UOB Bank
  • AXS
  • Cheque
  • Cash @ Keppel Electric Office only
For new Residential consumers (During sign up):
  1. IDDA: Instant GIRO Approval (For DBS/POSB Internet Banking Customer only). Immediate & Paperless approval.
  2. Paper Application (Approval approx. 4-6 weeks)
For existing Keppel Electric Residential consumers (After sign up):
  1. IDDA: Instant GIRO Approval (For DBS/POSB Internet Banking Customer only). Immediate & Paperless approval. Contact our General Enquiry hotline at (65) 6803 3000 (Monday-Friday, 9am-9pm) for further assistance.
  2. Paper Application (Approval approx. 4-6 weeks)
For Business consumers:
  1. Paper Application (Approval approx. 4-6 weeks)
Your security deposit with SP Group is not transferable to Keppel Electric. SP Group will use your security deposit to offset any subsequent amount outstanding with them.
Currently, Security deposit is waived for Singaporeans and Permanent Residents. Consumers holding a foreign identification number will be required to pay Security deposit based on the dwelling type. However, Keppel Electric reserves our right to charge and collect Security deposit in future based on the credit profile of our consumers.
A late fee of 1% per month on outstanding amount is applicable if the payment is not received by invoice due date.

Sign up and contract

You can sign up online at www.keppelelectric.com or call the Keppel Electric Sales hotline at 6803 3888 (Monday-Friday, 9am-9pm).
The estimated time required to transfer your electricity account to Keppel Electric varies as listed below:

Residential consumers
  • No meter change: 2-3 weeks
  • With AMI meter change: 4-5 weeks
Business consumers
  • Contestable: 2 business days
  • Non-contestable: 1 to 2 months
We will work with SP Group to ensure a seamless transfer for you.
This is not necessary as long as the sign up party is over 18 years of age. This means you can sign up on behalf of your parent or relative. As long as you are 18, you have discretion to enter into a contract with Keppel Electric and Keppel Electric will proceed with the transfer. Contract is formed and enforced the moment the sign up is complete. Early Termination charge applies for termination of contract. Authentication is carried out at the sign up process via OTP sent to consumer to ensure the correct party is signing up the contract.
We can transfer the electricity contract from your current premise to your new premise. You do not need to terminate your electricity account with Keppel Electric. Please contact our General Enquiry hotline at (65) 6803 3000, to facilitate the transfer.
Once the sign up is completed, the contract is sent to you and the contract becomes active. Early termination charge will apply if you terminate the contract prematurely. Please contact our General Enquiry hotline at (65) 6803 3000, should you wish to terminate your contract.
Our product and services are designed to maximize your experience with Keppel Electric:
  • Highly competitive packages: Customised with your needs and usage profile in mind, we aim to unlock greater savings and certainty.
  • Simple & hassle free sign up: We made it easy and seamless to switch to Keppel Electric in less than 5 minutes.
  • Our people: Professionally trained sales and customer service agents that are hand-picked to assist in your switch journey to us and thereafter.
  • Convenience: Digitally designed processes to reach us or to make payment.
You will need to first open your electricity account with SP Group together with your water and gas utilities. Upon receiving your first bill from SP Group, you will then be eligible to sign up with Keppel Electric.
For Residential consumers, you may view our General Terms and Conditions here.

For Business consumers, you may view our General Terms and Conditions here.
If your electricity account with Keppel Electric is not closed after contract expiry, your contract with Keppel Electric will be renewed and charged at the prevailing regulated tariff rates.

Still can't find what you need?

Keppel Electric Pte Ltd
1 HarbourFront Avenue
#05-05 Keppel Bay Tower
Singapore 098632

General Enquiry: (65) 6803 3000
Sales Enquiry: (65) 6803 3888
Email: enquiry@keppelelectric.com