Billing

You will receive your electricity bill directly from Keppel Electric. It will reflect your electricity charges based on your plan and the electricity usage provided to Keppel Electric by SP Group, the sole licensed meter reader for all Residential and Business consumers in Singapore.

Separately, you will continue to receive bills from SP Group for other utilities such as water and gas.
You will receive your electricity bill from Keppel Electric approximately 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.
Keppel Electric bills our customers based on the electricity consumption and estimation calculations provided to us by SP Group.

Consumers using cumulative meters have their meter readings taken once every two months by SP Group. On the month where your meter is not read, your consumption will be estimated by SP Group based on an Energy Market Authority approved methodology by multiplying your average daily consumption, calculated from the actual meter readings recorded in the previous months.

Adjustments in your electricity bills reflect the difference in the overestimation or underestimation of your electricity bill for the previous month, against your actual electricity consumption sent to Keppel Electric by SP Group.
SP Group wires only your electricity consumption to Keppel Electric for billing purposes. Unfortunately, we are unable to view your meter readings without your written consent to Keppel Electric, which we will then submit to SP Group to grant us permission to view your meter readings for a specific month only.
No, as each premise is given a separate MSSL account number, a Keppel Electric account will be created for each premise.
We would like to clarify that SP Group is the sole licensed meter reader in Singapore, and Keppel Electric bills our customers based on the electricity consumption and calculations provided to us by SP Group. There are several reasons why your electricity bill could be higher than expected, such as:
  • Higher usage due to school holidays or more occupants being home during the period
  • New member in the family (eg. A newborn baby)
  • Recent purchase of new additional electrical appliances installed
  • More frequent baths or higher laundry loads
  • During the hotter weather from May to August, electrical appliances such as air-conditioners have to work harder to bring down the room temperature to the same desired temperature.
  • More days in the billing period which can vary from 28 to 34 days.
  • Regulated tariff changes
Another reason could be an underestimation of your bill due to previously lower consumption but higher current consumption, which we explain further below.

Consumers on their existing cumulative meters have their meter readings taken once every two months by SP Group. This means if your meter is scheduled to be read in the odd months, eg. May, the next meter reading will be taken in July. Your June consumption will be estimated based on an Energy Market Authority approved methodology by multiplying your average daily consumption, calculated from the actual meter readings recorded in the previous odd months March and May.

When the meters are next read in July, you will be billed the usage between May and July, minus the estimated usage in June.

Should the estimated usage in June be underestimated, it will be carried over to your July bill, which is why the July bill amount may be higher than the previous month.
Should you like to switch from receiving paper bills to e-bills or vice versa, please contact our General Enquiry hotline at (65) 6803 3000, or write to us at enquiry@keppelelectric.com. Kindly note that paper bills are subjected to a fee of S$2.00/bill.
Yes, you will continue to be eligible for U-Save rebates. As Keppel Electric bills our consumers directly, your U-Save rebates will be used to offset your bill from SP Group first. Any remaining U-Save rebates will then be used to offset your electricity bill with Keppel Electric, and will be reflected in your bill.

Meter Reading

Most residential premises today use a Cumulative Meter to measure their electricity consumption. Cumulative Meters are read by SP Group once every two months by sending meter readers to your premises to record your electricity usage. On the month where your meter is not read, SP Group will estimate the month’s consumption based on an Energy Market Authority approved methodology.

Smart Meters, otherwise known as Advanced Metering Infrastructure (AMI) Meters are digital meters which allow electricity consumption to be tracked and remotely read at half hourly intervals. Premises with Smart Meters will no longer require manual reading and estimation of electricity consumption.
It is not compulsory to switch to an AMI Meter when signing up with Keppel Electric.

However, you may consider installing an AMI meter to ensure your monthly bill is based on actual readings instead of alternate month’s estimation. This allows you to track and better manage your consumption patterns.
EMA has introduced a one-time installation fee of S$40.00 (before GST) per AMI meter for any newly contestable business consumer or household consumer who has opt to use AMI meters.
Power is lost when the power is being transmitted from the power plants through SP Power Grid’s transmission and distribution system before it eventually reaches your premise. This is due to heat loss during the step down of power from high voltages to low voltages when power is being transported. The power loss is administered and accounted via the Transmission Loss Factor (TLF) which is regulated by Energy Market Authority.

Loss Adjusted Consumption = Metered Consumption x TLF

You may wish to refer to this link for the transmission loss factors for the respective loads. The factors are derived using the methodology approved by the Energy Market Authority.

With effect from 1 November 2018, all new signups for Keppel Electric price plans are TLF absorbed, which means that consumers are billed based on their Metered Consumption.
SP Group is the sole licensed meter reader for all Residential and Business consumers in Singapore. The usage readings will then be wired electronically to Keppel Electric for billing purposes.
SP Group is the sole licensed meter reader for all Residential and Business consumers in Singapore. You may request for your meter(s) to be tested by SP Group. In the event the meter is found to be working according to the Metering Code, SP Group may impose a service fee for the test. Meter accuracy is governed by the Metering Code issued by the Energy Market Authority (EMA). The Metering Code is available on EMA's website at www.ema.gov.sg.

Power Supply

For Residential household purposes:
  • There will not be any disruption to your electricity supply if you retain your existing meter type.
  • There may be a need for temporary disruption to your electricity supply (no more than 30 minutes) if you have opt to switch to an AMI meter. SP Group’s technical representative will advise on the disruption time (if any) on the day of installation.
For Business purposes:
  • There may be a need for temporary disruption to your electricity supply (no more than 30 minutes) if your current rating is less than 100 Amps. SP Group’s technical representative will advise on the disruption time (if any) on the day of installation.
  • There will not be any disruption to your electricity supply if your current rating is greater than 100 Amps.
  • You may contact SP Group at 1800 233 8000 for further enquires.
SP Group maintains the electricity transmission and distribution network. Please contact SP Group at 1800-778 8888 (24-Hr Electricity Service Centre) in the event of any power outage or disruption to your electricity supply.

Security Deposit and Payment

Keppel Electric offers the following payment modes:
  • GIRO (DBS/POSB)
  • GIRO (Other banks)
  • Credit card (Visa & MasterCard)
  • Bill payment via your DBS and UOB Bank
  • AXS
  • Cheque
  • Cash @ Keppel Electric Office only
For New Residential Consumer (During Sign up):
  1. IDDA: Instant GIRO Approval (For DBS/POSB Internet Banking Customer only). Immediate & Paperless approval.
  2. Paper Application (Approval approx. 4-6 weeks)

    Download the Residential Giro Form here and mail it back to Keppel Electric.
For Existing Keppel Electric Residential Consumer (After Sign Up):
  1. IDDA: Instant GIRO Approval (For DBS/POSB Internet Banking Customer only). Immediate & Paperless approval. Contact our General Enquiry hotline at (65) 6803 3000 for further assistance.
  2. Paper Application (Approval approx. 4-6 weeks)

    Download the Residential Giro Form here and mail it back to Keppel Electric.
For Business Consumer:
  1. Paper Application (Approval approx. 4-6 weeks)

    Download your Business Giro Form here and mail it back to Keppel Electric.
Your existing security deposit with SP Group for electricity is not transferable to Keppel Electric. SP Group will use your security deposit to offset your last electricity invoice. Any remaining will be used to offset your next non-electricity bill.
Currently, Security Deposit is waived for Singaporeans and Permanent Residents. Consumers holding a foreign identification number will be required to pay Security Deposit based on the dwelling type. Security deposit will be collected upon first bill. However, Keppel Electric reserves our right to charge and collect Security Deposit in future based on the credit profile of our consumers.
A late fee of 1% per month on outstanding amount is applicable if the payment is not received by invoice due date.

Sign up and contract

You can sign up online at www.keppelelectric.com or call the Keppel Electric Sales hotline at 6803 3888.
The estimated time required to transfer your electricity account to Keppel Electric varies for Residential consumers with no meter change at 2-3 weeks and with AMI meter change at approximately 4-5 weeks.

For Business consumers who are contestable it will take 2 business days, while non-contestable consumers will take 1-2 months. Keppel Electric will work with SP Group to ensure a seamless transfer for you.
This is not necessary as long as the sign up party is:
  1. Over 18 years of age
  2. Provides authorisation letter that he/she is authorized to sign up on behalf of the electricity account holder
  3. Furnish the identification document of the authorised representative as well as the account holder and email back to Keppel Electric
This means you can sign up on behalf of your parent. As long as you are over 18 years old, you are authorised to enter into a contract with Keppel Electric and Keppel Electric will proceed with the transfer. Contract is formed and enforced the moment the sign up is complete.
Please write to us at enquiry@keppelelectric.com, to facilitate the transfer 2 weeks prior to moving out.
Once the sign up is completed, the contract is sent to you and the contract becomes active. Early termination charge will apply if you terminate the contract prematurely. Please contact our General Enquiry hotline at (65) 6803 3000 or write to us at enquiry@keppelelectric.com, should you wish to terminate your contract.
Our product and services are designed to maximize your experience with Keppel Electric:
  • Highly competitive packages: Customised with your needs and usage profile in mind, we aim to unlock greater savings and certainty.
  • Simple & hassle free sign up: We made it easy and seamless to switch to Keppel Electric in less than 5 minutes.
  • Our people: Professionally trained sales and customer service agents that are hand-picked to assist in your switch journey to us and thereafter.
  • Convenience: Digitally designed processes to reach us or to make payment.
Keppel Electric’s DOT price plan allows consumers to stay carefree with a guaranteed discount off the prevailing regulated tariff throughout the contractual period. Both DOT3 and DOT24 price plans have a contractual term of 24 months. Consumers on DOT3 price plan will have the flexibility of terminating their contract without any Early Termination Charges by fulfilling a minimum lock-in period of 3 months. The Consumer will have the flexibility of terminating the contract by notifying Keppel Electric and serving a 60 calendar days’ notice upon the termination request.

To illustrate, if a Consumer sign up for a DOT3 price plan on 1 January, the Consumer will have to fulfill a 3 months lock-in period till 31 March. The Consumer will have the option to terminate the contract without paying an Early Termination Charge by notifying Keppel Electric and serving a 60 days’ calendar notice from 1 February onwards till the 24 months contract ends.
You will need to first open your electricity account with SP Group together with your water and gas utilities. Upon receiving your first bill from SP Group, you will then be eligible to sign up with Keppel Electric.
For Residential consumers, you may view our General Terms and Conditions here.

For Business consumers, you may view our General Terms and Conditions here.
To assist you with your contract renewal, Keppel Electric will contact you 10 working days prior to your contract expiry date. We will try our best to help you choose the electricity plan that best meets your needs.

Still can't find what you need?

Keppel Electric Pte Ltd
1 HarbourFront Avenue
#05-05 Keppel Bay Tower
Singapore 098632

General Enquiry: (65) 6803 3000
Sales Enquiry: (65) 6803 3888
Hotline Operating Hours: Monday - Friday: 9am - 6pm

Email: enquiry@keppelelectric.com