Billing

You will receive bills by Keppel Electric for your electricity usage. Separately, you will continue to receive bills from SP Group for your other utilities (i.e. Water, Gas).
You will receive your electricity bill from Keppel Electric around 2 to 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.
No, a Keppel Electric account will be created for each premise.
There are many reasons why your electricity bill could be higher than you expected. For example:
  • Recent purchase of new appliances or equipment that might have used more usage
  • Increase in the number of people staying in your house
  • Change in the way you do something in your home which might have consumed more energy

Meter Reading

EMA has introduced a one-time installation fee of $40 (before GST) per AMI meter for any newly contestable business consumer or household consumer who has opt to use AMI meters (instead of load profiling meters).
Power is lost when the power is being transmitted from the power plants through SP Power Grid’s transmission and distribution system before it eventually reaches the Consumer. This is due to heat loss during the step down of power from high voltages to low voltages when power is being transported. The power loss is administered and accounted via the Transmission Loss Factor (TLF) which is regulated by Energy Market Authority.

Please refer below for a simplified example.

If the consumption is loss adjusted, Keppel will bill the customer based on metered consumption with the application of the TLF.

Metered Consumption x TLF = Loss Adjusted Consumption.

You may wish to refer to this link for the transmission loss factors for the respective loads. The factors are derived using the methodology approved by the Energy Market Authority.
SP Group is the sole licensed meter reader for all household and business consumers in Singapore. You may request for your meter(s) to be tested by SP Group. In the event the meter is found to be working according to the Metering Code, SP Group may impose a service fee for the test. Meter accuracy is governed by the Metering Code issued by the Energy Market Authority (EMA). The Metering Code is available on EMA's website at www.ema.gov.sg.
SP Group is the sole licensed meter reader for all Residential and Commercial consumers in Singapore. The usage readings will then be wired electronically to Keppel Electric for billing purpose.

Power Supply

For residential household purposes:
  • There will not be any disruption to your electricity supply if you retain your existing meter type.
  • There may be a need for temporary disruption to your electricity supply (no more than 30 minutes) if you have opt for a change to an AMI meter. SP Group’s technical representative will advise on the disruption time (if any) on the day of installation.
For business purposes:
  • There may be a need for temporary disruption to your electricity supply (no more than 30 minutes) if your current rating is less than 100 Amps. SP Group’s technical representative will advise on the disruption time (if any) on the day of installation.
  • There will not be any disruption to your electricity supply if your current rating is greater than 100 Amps.
  • You may contact SP Group at 1800 233 8000 for further enquires.
SP Group maintains the electricity transmission and distribution network. Please contact SP Group at 1800-778 8888 (24-Hr Electricity Service Centre) in the event of any power outage or disruption to your electricity supply.

Security Deposit and Payment

Keppel Electric offers the following payment modes :
  • GIRO (DBS/POSB)
  • GIRO (Other banks)
  • Credit card (Visa & MasterCard)
  • Bill payment via your DBS and UOB Bank
  • AXS
  • Cheque
  • Cash @ Keppel Electric Office only
For New Residential Consumer (During Sign up):
  1. IDDA: Instant GIRO Approval (For DBS/POSB Internet Banking Customer only). Immediate & Paperless approval.
  2. Paper Application (Approval approx. 4-6 weeks)
For Existing Keppel Electric Residential Consumer (After Sign Up):
  1. IDDA: Instant GIRO Approval (For DBS/POSB Internet Banking Customer only). Immediate & Paperless approval. Contact us at 6803 3000 (Mon-Fri 9am-5pm) for further assistance.
  2. Paper Application (Approval approx. 4-6 weeks)
For Commercial Consumer:
  1. Paper Application (Approval approx. 4-6 weeks)
Your security deposit with SP Group is not transferable to Keppel Electric. SP Group will use your security deposit to offset any subsequent amount outstanding with them.
Currently, Security deposit is waived for Singaporeans and Permanent Residents. Consumers holding a Foreign identification number will be required to pay Security deposit based on the dwelling type. However, Keppel Electric reserves our right to charge and collect Security deposit in future based on the credit profile of the consumers.
A late fee of 1% per month on outstanding amount is applicable if the payment is not received by invoice due date.

Sign up and contract

The estimated time required to transfer your electricity account to Keppel Electric varies as listed below:

Household consumers
  • No meter change: 2 weeks
  • With meter change: 5 weeks
Business consumers
  • Contestable: 2 business days
  • Non-contestable: 1 to 2 months
We will work with SP Group to ensure a seamless transfer for you.
This is not necessary as long as the sign up party is over 18 years of age. This means you can sign up on behalf of your parent or relative. As long as you are 18, you have discretion to enter into a contract with Keppel Electric and Keppel Electric will proceed with the transfer. Contract is formed and enforced the moment the sign up is complete. Early Termination charge applies for termination of contract. Authentication is carried out at the sign up process via OTP sent to consumer to ensure the correct party is signing up the contract.
We can transfer the electricity contract from your current premise to your new premise. You do not need to terminate your electricity account with Keppel Electric. Please contact our customer service officer at 6803 3000 who will help to facilitate the transfer.
Once the sign-up is completed, the contract is sent to you and the contract becomes active. Early termination charge will apply if you terminate the contract pre-maturely.
You can sign up online at www.keppelelectric.com or call the Keppel Electric Sales hotline at 6803 3888 to sign up with us.
Our product and services are designed to maximize your experience with Keppel Electric:
  • Highly Competitive Packages: Customized with your needs and usage profile in mind, which aim to unlock greater savings and spend certainty.
  • Simple & Hassle Free Sign up: We made it so easy and seamless to switch to Keppel Electric in less than 5 minutes.
  • Our People: Professionally trained sales and customer service agents that are hand-picked to assist in your switch journey to us and thereafter.
  • Convenience: Digitally designed processes to reach us or to make payment.
You will need to first open your electricity account with SP Group together with your Water, Gas and Refuse. Upon the receipt of your first bill from SP Group, you will then be eligible to sign up with Keppel Electric.
If your electricity account with Keppel Electric is not closed after contract expiry, your contract with Keppel Electric will be renewed and charged at the prevailing SP tariff rates.

Still can't find what you need?

Keppel Electric

1 HarbourFront Ave
#05-05 Keppel Bay Tower
Singapore 098632

General Inquiry: (65) 6803 3000
Sales Inquiry: (65) 6803 3888
Email: enquiry@keppelelectric.com